Frequently Asked
Service-area questions — commonly asked.
Coverage, pricing, multi-site portfolios, why the radius matters. The answers we give on the phone, written down.
Do you service commercial businesses outside your listed 40 cities?+
Often yes. Our 30-mile commercial service radius from Indianapolis covers more than just the 40 cities with dedicated pages. If your commercial facility sits within the Indy metro or close to one of our nine listed counties (Marion, Hamilton, Hendricks, Johnson, Hancock, Boone, Morgan, Shelby, Madison), call us and we'll confirm coverage. We add cities to the list as accounts come online — it grows over time.
Can we consolidate multi-county portfolios under one contract?+
Yes. Multi-site portfolios — property management companies with holdings across three or more counties, restaurant groups with locations from Carmel to Greenwood, senior-living operators with communities in Hamilton and Madison — get a single service agreement with consolidated reporting. One point of contact, one invoice, facility-by-facility trend data. That's actually one of the reasons we stayed commercial-only. Residential scheduling can't accommodate multi-site compliance cycles.
Does pricing vary by market or city?+
Slightly. Pricing is built around facility type, service frequency, square footage, and specific pest pressure — not city ZIP code. Downtown Indianapolis doesn't cost more than Noblesville for the same facility profile. What changes pricing is whether a facility needs Aprehend® bed bug coverage, AIB-standard documentation, after-hours scheduling, or portfolio-wide compliance reporting — those are program-level decisions, not geographic.
Why a 30-mile radius? Couldn't you drive further for the right account?+
We've made exceptions, but generally no. A 30-mile radius is the distance at which we can guarantee the same technician, same-day response on emergencies, and real continuity across visits. Extending past that means routing through a technician who doesn't know your building — which is exactly what the national chains do and exactly what we're built to be different from. The radius is the product.
How fast can you be on-site for a new-account inspection?+
For most Central Indiana facilities, same-week. For active issues during business hours, often same-day. Because we're owner-operated and don't route through a national call center, new-account calls reach someone who can schedule directly instead of going into a queue. Your first inspection is free and typically runs 45-60 minutes on-site, with a written plan following within 48 hours.
Do all 40 cities get serviced by the same technicians?+
Yes. Every service call — whether in downtown Indianapolis, rural Boone County, or an Anderson industrial site — is handled by the same in-house ProTech team. No subcontractors, no regional hand-offs, no rotating faces. You see the same technician on your account. That's what "owner-operated" actually means in practice.
Is ProTech licensed across all nine counties you serve?+
Yes. ProTech is licensed and insured to provide commercial pest management throughout Indiana, with documentation on file appropriate for every county health department we service, as well as third-party auditors (AIB, Joint Commission) and state regulators (Indiana State Department of Health, Indiana Pesticide Review Board) across the nine-county service area.
What if my city isn't listed but we're in one of your nine counties?+
Call us. Most unlisted cities in our nine counties are still within service range — we just haven't built dedicated city pages for every town yet. We'll confirm coverage, set up an inspection, and if we're not the right fit for your facility type, we'll tell you honestly and point you to someone who is.
